Social Services

Statewide Resource Directory:

Learn about Home Visiting Programs:

Social Services

Social service resources for you, your patients, and clients. Sections include information on case management, transportation assistance, daycare services, substance abuse, domestic violence, and sexual violence prevention.


Transportation Assistance

Resources for Your Patients

Louisiana Medicaid recipients with Healthy Louisiana plans (formerly known as Bayou Health) are eligible to receive transportation to scheduled medical appointments. Patients can call their health insurer to arrange transportation:

  • Aetna: 1-877-917-4150
  • Amerigroup: 1-866-430-1101
  • AmeriHealth Caritas: 1-888-913-0364
  • Louisiana Healthcare Connections: 1-855-369-3723
  • United Healthcare: 1-866-726-1472
Case Management

Nurse-Family Partnership

The Nurse-Family Partnership (NFP) program is a voluntary home-visit program for firsttime, low-income pregnant women and their babies. Visits begin in the first or second trimester of pregnancy, and continue on a weekly or bi-weekly basis until the child turns 2 years old.  Nurses provide education, support and guidance to help women have a healthy pregnancy and care for their baby. 

Eligibility

To receive pregnancy help, a woman must be: 

  • pregnant with her first child 
  • less than 29 weeks gestation
  • eligible for Medicaid 
Enrollment

To enroll a client or for more information, contact the appropriate regional NFP supervisor listed in this table, or call (800) 251-BABY (2229).

Healthy Start

Healthy Start is a case management program that helps pregnant women find the medical and social services they may need. Healthy Start offers:

  • Case management
  • Classes
  • Transportation
  • Baby items
  • Referrals

Healthy Start contact information, by region:

Daycare Services

Help Patients Find Daycare Services

Financial Assistance for Daycare Services

  • The Child Care Assistance Program helps low-income families pay for childcare while the parents working or attending school or training. Monthly payments are based on the number of hours the parents work or attend school or training, as well as the amount charged by the childcare provider, family size and household income. 
Substance Abuse

Smoking Cessation Resources for your Patients

Quit With Us, Louisiana! and 1-800-QUIT-NOW (1-800-784-8669) support your patients through the quitting process. Patients can call the Quitline anytime, 24/7. Services are free and confidential.

Fax-To-Quit-Louisiana  

  • Helps healthcare providers provide an easy and seamless counseling component to patients who are ready to quit using tobacco. 
  • To become a certified Fax-To-Quit provider, complete the training module and a short quiz.

Quit4baby is a FREE new tool to help pregnant women in Louisiana quit smoking through Text4baby.

  • Quit4baby sends personalized text messages, centered around her quit date, with smoking cessation education, tips to avoid cravings, relapse support, and more. 
  • Once a woman enrolls into Text4baby, she will receive a text message asking if she smokes. If she replies "yes," then she will receive information about enrolling into Quit4baby and will be sent a link to a mobile webpage where she can easily sign up.

Freedom From Smoking Online (FFS Online) is a program that prepares your patients to quit and helps them quit smoking.

American Lung Association informs your patient about which smoking cessation products and services (like the patch, gum, or counseling) may be covered by their health insurance (including Medicaid).

Smoking Cessation Resources for Providers

Substance Abuse Resources for your Patients

Substance Abuse Screening Tool for Providers

LaHART: The Louisiana Health Assessment Referral and Treatment web-based prenatal behavioral health screening tool streamlines the screening and referral process for pregnant Medicaid-eligible women in need of treatment for substance abuse during pregnancy. 

  • LaHART screens for tobacco, alcohol, and drug abuse, as well as domestic violence.
  • State providers are reimbursed approximately $50 for conducting prenatal behavioral health screening and brief intervention.
  • To find out more about LaHART, call (504) 568-3504. 
Domestic Violence

Louisiana Hotlines & Resources for your Patients

The Louisiana Coalition Against Domestic Violence (LCADV) is a statewide coalition of shelters, non-residential programs and individuals working to end domestic violence in Louisiana. 

  • LADCV 24/7 anonymous, confidential hotline: (888) 411-1333

New Orleans Area Crisis Lines & Resources

Metropolitan Battered Women’s Program provides a crisis line, counseling, and shelter to women in the New Orleans Metro. 

  • Call (504) 837-5400

Crescent House Healing and Empowerment Center protects victims of domestic violence and their children. 

  • Call (504) 866-9554

National Hotlines & Resources

  • Call (800) 799-SAFE (7233) or (800) 787-3224 (TTY) for anonymous help for victims of domestic violence.
  • The Hotline is a website that provides information and resources about domestic violence, abuse, and sexual assault.
Safe Haven

Louisiana Safe Haven Program

If your patient is not ready to take care of a newborn baby, Louisiana’s Safe Haven Law offers them a safe, legal option. Parents who are unable to care for their baby can bring a baby less than 60-days old to an emergency designated facility, or Safe Haven. By leaving the baby in the care of an employee at a Safe Haven facility, parents can give up custody of a baby with no questions asked.

 Information about Safe Haven

  • Information Helpline: 1-800-CHILDREN (244-5473) 
Disaster Resources

For Providers:

Centers for Disease Control and Prevention (CDC) provides information on critical needs in caring for pregnant women during times of disaster for non-obstetric healthcare providers.

For Your Patients:

Home Visits

Nurse-Family Partnership (NFP)

The Nurse-Family Partnership (NFP) program is a nurse home-visit program for first time moms. Visits begin in the first or second trimester of pregnancy, and continue until a mother’s child turns 2 years old. Nurses provide education, support and guidance to help women have a healthy pregnancy and care for their baby. 

To be eligible, a woman must be: 

  • Pregnant with her first child 
  • Less than 29 weeks along in her pregnancy
  • Eligible for Medicaid 
How to sign-up:

Contact a nurse directly: Patients may call or e-mail a nurse listed for their Parish in the table below.

OPH Region Eligible Parishes Supervisor Contact Info
Region 1 Jefferson
Orleans
Plaquemines
St. Bernard
Katherine Autry
504-599-0263
Katherine.Autry@la.gov
Region 2 Ascension
East Baton Rouge
East Feliciana
Iberville
Pointe Coupee
West Baton Rouge
West Feliciana
Connie Price
225-242-4865
Connie.Price@la.gov
Region 3 Assumption
Lafourche
St. Charles
St. James
St. John
St. Mary
Terrebonne
Jeanne Foret
985-857-3601 ext. 135
Jeanne.Foret@la.gov
Region 4 Acadia
Iberia
Lafayette
St. Landry
St. Martin
Vermillion
Barbara Miller
337-262-1772
Barbara.Miller2@la.gov

Angela Vidrine
337-457-4040
Angela.Vidrine@la.gov
Region 5 Allen
Beauregard
Calcasieu
Cameron
Jeff Davis
Sheila Schuetz
337-478-6020 ext. 6049 
Sheila.Schuetz@la.gov

Region 6 Avoyelles
Catahoula
Concordia
Grant
LaSalle
Rapides
Vernon
Winn
Susan Babineaux
318-487-5361
Susan.Babineaux@la.gov

Jennifer Sharp
318-339-8352
Jennifer.Sharp@la.gov
Region 7 Bienville
Bossier
Caddo
Claiborne
DeSoto
Natchitoches
Red River
Sabine
Webster
Kathy Carter
318-357-3133 
Kathy.Carter@la.gov

Wendi Barnette
318-212-0177
wbarne@lsuhsc.edu

Barbara Rogers
318-862-9933
broge1@lsuhsc.edu
Region 8 Franklin
Jackson
Lincoln
Morehouse
Ouachita
Richland
Paula Watts
318-361-7215
Paula.Watts@la.gov
Region 9 Livingston
St. Helena
St. Tammany
Tangipahoa
Washington
Linda Dowe-Serpas
985-871-0210
Linda.Dowe-Serpas@la.gov

Heather Morgan 
985-520-5440 
Heather.Guidry@la.gov

Parents as Teachers (PAT)

The Parents as Teachers (PAT) program is a home-visit program for pregnant women and new moms. The families enrolled in the program are supported from pregnancy through to kindergarten.  Parent Educators incorporate personal visits in the home, group meetings for PAT-enrolled parents, health and developmental screenings for PAT-enrolled children, and a resource network to help PAT-enrolled families reach their goals and address their needs.

To be eligible, a woman must be: 

  • A Medicaid-eligible pregnant woman OR
  • A Medicaid-eligible child 12 months or younger (priority given to children under 4 months) OR
  • A Nurse-Family Partnership graduate family
  • Living in administrative regions 7 (Shreveport-area) or 8 (Monroe-area)
How to sign-up:

Contact a nurse directly: Patients may call or e-mail a nurse listed for their parish in the table below.

OPH RegionEligible ParishesSupervisor Contact Info
Region 7Caddo
Bossier
Webster
Claiborne
Bienville
Red River
Natchitoches
Hannah Williams,
318-676-5022
Hannah.Williams@la.gov
Region 8Caldwell
Ouachita
Morehouse
West Carroll
East Carroll
Madison
Tensas
Union
Teresa Burket
318-728-4441
Teresa.Burket@la.gov

Amanda Rawson
318-330-7726
Amanda.Rawson@la.gov
Sexual Violence Prevention

Louisiana Resource for Sexual Assault

National Hotline for Sexual Assault

  • Sexual Assault Hotline (800) 656-HOPE (4673)
  • The Hotline (National Domestic Violence Hotline) provides confidential and anonymous crisis intervention, information, referrals and resources to victims of domestic violence, perpetrators, friends and families.
    • The Hotline is open 24 hours/day.
    • The Hotline is also a resource for the general public, lawmakers, and media.
    • Call (800) 799-SAFE (7233).